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Customer Service Executive - B2B

Job Reference:
Date Posted:
28 November 2018
West Midlands
£22,000 - £25,000 depending on experience
Food, Drink, Non Food Consumer Goods, Wholesale/Delivered Wholesale, Retail
Job Function:
Sales, Supply Chain/Logistics/Procurement, Other
Job Type:

Job Description

Our client is a food manufacturer with an international presence. Dealing with the majority of the top UK retailers, including the likes of Asda and Sainsbury's, we're looking for someone who can act as the first point of contact for a handful of key retail customers, in this Customer Service Executive position.

Key Duties Include:

  • Responding to a variety of customer enquiries via telephone and email, including matters related to pricing and delivery times
  • Co-ordinating projects and speaking to other departments to ensure that manufacturing requests are completed on time and to the customer's satisfaction
  • Resolving any complaints
  • Communicating regularly with the external Sales team
  • Monitoring stock levels of all products to ensure that all orders can be fulfilled

We're Looking For:

  • At least a couple of years' customer service experience in a manufacturing environment - food production is ideal, but other industries will be considered
  • Experience of managing projects
  • Demonstrable success in keeping a small amount of key customers happy, in a B2B setting
  • A great telephone manner, with the ability to put customers at ease
  • The ability to write accurate and succinct emails
  • Strong IT skills, including Excel and Word

If this sounds like you, and you're looking to join a close, long-standing team, then we'd love to hear from you. This is a real opportunity to handle high-profile, nationally recognised customers as part of an international, growing company.

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